CityKnow.com BestBuy Rate Guarantee Refund Request Form

If you made a CityKnow.comBestBuy rate hotel reservation and found a lower rate* on another website, please submit this form to request a refund. Important: This form is only for CityKnow.com BestBuy rate guarantee refund requests. * Required Fields * First name:   * Last name: * Email address: * Daytime Phone: Ext: Alternate Phone:   Ext: * Travelweb Confirmation Number: * Hotel Name: * Check-in:   * Check-out: * Web Address where you found the lower rate: * Other hotel web rate: * Travelweb rate: * Questions or Comments (please be specific):   If you find a lower rate than CityKnow.com’s lowest BestBuy rate on another web site within 24 hours of purchasing from CityKnow.com, submit the CityKnow.com [BestBuy Rate Guarantee Refund Request Form]. Rate must be for the exact same hotel room type at the same hotel and on the same date(s). You will need to provide your name, phone number, date(s) of stay, hotel name, room rate, CityKnow.com confirmation number, hotel contact and the URL of the web site displaying the lower price. Requests must be made prior to hotel visit while rates are verifiable. After confirmation, CityKnow.com will refund the difference to the credit card used to purchase the CityKnow.comBestBuy rate hotel stay. * Guarantee does not apply to qualified rates, including but not limited to AARP, AAA, Government/Military Rates or other hotel package rates. Guarantee does not apply to special events such as New Years and the Super Bowl. Guarantee available for U.S. rates and U.S. hotels only. Pre-paid rate must be verifiable by CityKnow Customer Service. Rates from opaque or auction web sites do not qualify.